Delivery & Returns
We hope you are able to find the information you are looking for here, but if you can’t, please contact us direct.
You can also call us on 01958 880598 (Mon - Fri 8am - 5pm) or email us at sales@targetbaits.co.uk
Delivery
Where do you deliver to?
We deliver throughout most of the UK mainland. Unfortunately, at this time we cannot deliver to any other country or P.O. Boxes. It is possible to deliver some orders to Europe but the consignee is responsible for paying any customs charges incurred.
How do I track my delivery?
Tracking is only available on our 48 hour delivery service.
You will be sent a unique tracking number in your shipping confirmation email which will include full instruction of how to track your order.
Will I need to sign for my parcel?
Signing for your parcel may be required and will depend on the carrier that we have despatched the parcel with.
Can my parcel be sent to a neighbour?
Your delivery address can be different to your home billing address, so you can arrange for your goods to be sent to your workplace or a neighbour who you know is in during the daytime.
What do I do if I get a card?
If you are not home when we try to deliver your order, the courier may leave it with a neighbour and post a card to tell you this. Alternatively, it will be returned to the courier’s local premises and a card left to advise you of this. The card will give the option of re-delivery or advise where to collect it from.
Where is my order?
If you have not received the entire order within 7 working days please contact our Customer Service Team via the Contact Us Form or call 01948 880598 (Mon - Fri 8am - 5pm). Please remember to quote your order confirmation number.
I haven't received all of my order?
If we know that we are only able to ship part of your order we will call to advise you of this. You’ll then be given the option for us to part ship, hold on to your order until full shipment is ready (giving you an expected delivery date) or whether you want a full refund.
If you have not received the entire order within 7 working days please contact our Customer Service Team via the Contact Us From or call 01948 880598 (Mon - Fri 8am - 5pm). Please remember to quote your order confirmation number.
My item has arrived damaged
We take a great deal of care when packing orders to make sure that the items you've ordered arrive undamaged, however, occasionally goods do get damaged in transit . If your order arrived damaged please contact our Customer Service Team via the Contact Us Form or call 01948 880598 (Mon - Fri 8am - 5pm) and we will arrange for replacements. Please contact us before you return the damaged items and quote your order confirmation number
Returns
What is our returns policy?
If you decide within 7 days that you do not want your purchase, send it back to us in mint condition and we can refund you the cost of the items or exchange the item.
We can only refund you the cost of your item(s), we cannot refund any delivery charges. If the item is damaged or faulty we reserve the right to refuse a refund on items that have clearly been worn, laundered or used. This does not affect your statutory rights.
How do I return an item?
Please re-package the unwanted items in the original packaging and send them to the following address:
Target Feeds Ltd – Returns
Brades Road,
Prees,
Nr. Whitchurch,
Shropshire
SY13 2DX
You may want to send it via Registered Delivery as we will be unable to process your refund or exchange if your items go missing.